How to Get a Satisfied Boiler

  • Customer Inquiry

    Contact way:
    1.Online chat
    2.Website Message Board
    3.Email: [email protected]
    4.Phone: +86-371-68097667

Customer Service Department1 second to accept your inquiry
(boiler capacity, pressure, fuel, temperature, application, etc.)
365 days service to solve your puzzle.

Business Department & Technical Department
  • 01
    In Time Reply

    Our sales managers will reply you (by email/ WhatsApp /WeChat/ Telephone) within 24 working hours.

  • 02
    Boiler Customization

    Our professional engineers will analyze users’ real demand and potential demand, based on the requirement of productivity, raw material and cost budget, consider the condition of local policy, environment, water quality, etc, to customize the boilers, arrange the boiler rooms, and offer the appropriate energy utilization plan, etc., to maximum boiler users’ profit.

    1.New Boiler or Second Hand Boiler?
    2.Oil gas boiler or coal/biomass boiler or electric boiler?
    3.Steam boiler or thermal oil heater?
    4.Water treatment equipment or not?
    5.Dust removing equipment or not?
    6.Economizer or not?
    7.Boiler structure customize ......

  • 03
    Factory Visiting Service

    Customers could visit Sitong Boiler to investigate the company strength and product quality. Sitong Boiler could arrange the travel based on customer’s, including travel, eating, and accommodation, etc.

    1.Customers offer the visiting time and departure place
    2.Booking airplane/train/bus tickets
    3.Pick-up service
    4.Eating and accommodation arrangement
    5.Factory visiting (R&D center, raw material area, manufacturing area, quality testing area, Finished product area, etc.)
    6.Other traveling arrangement
    7.Drop-off service

  • 04
    Order and Sign Contract

    Place order, sign contract and pay deposit by T/T or L/C (or open letter of credit), or we could appoint the payment method in contract.

Manufacturing Department

Boiler manufacturing, from the raw entering factory to product delivery, the local Boiler Inspection Institute do supervision and inspection always,
to ensure the boiler quality. We could offer the quality certificate of ISO9001, CE,inspection report of SGS, BV,material
quality certificate, energy audit report, and energy efficiency test report, etc.

Transportation Department

Sitong Boiler cooperates with experienced transportation agency, and use sea worthy package, to ensure the products will arrive destination intactly. The products could be delivered by sea, air or train, and customers could designate the port. When delivering, some spare parts are delivered as well, thus the damaged boiler could be changed in time.

After-sale Service Department

1.Installation and debugging

Own professional overseas installation team, offer the door to door installation, debugging, and after sale service, to make sure the boiler operate smoothly.

2.Periodic maintenance

We do regular return visiting in different countries every year, to solve the boiler problems during operation in time.


Contact us now if you have any question about our company and products[email protected]. Any of your inquiry and suggestion will be highly appreciated. We will keep your information completely private.